We have a couple of options for guest inquiring about cancellations.
CANCELLATION POLICY: Cancellations are effective on the date written notice is received by fax or e-mail in our office with the understanding of the cancellation fee. If a refund is applicable, refund payment will be processed within two weeks of cancellation notice and will be in the form of US Check or refund to credit card account to be determined by Amz Getaways.
The following assessments will apply to cancellations:
Cancellation 15+ days prior to arrival date will result in the forfeit $500
Cancellation 14 days or less prior to arrival date will result in the forfeit of 100% of Total Rent.
There are no special circumstances involved in the cancellation process. Reservations are not contingent upon availability or conditions of the water, weather, or recreational facilities, including but not limited to the Comal, Guadalupe River, San Marcos River, Insects, wildlife, or Schlitterbahn. There will be NO REFUNDS for shortened stays. Cancellation or early departure does not warrant any refund of rent. There will not be a refund if you shorten your stay for any reason.